Privacy Policy

Last updated: March 14, 2026

1. Information We Collect

Personal Information

When you create an account with Jadwell, we collect:

• Email address for account creation and communication
• Full name, phone number, and profile information you provide
• Payment information for billing purposes (processed securely through third-party providers)
• Professional profile data such as display name, headline, bio, profession type, timezone, and profile slug
• Booking data including schedules, selected services, notes, and booking status
• Communication preferences and support interactions

Usage Information

We automatically collect information about how you use our services:

• Service usage metrics and performance data
• Log files and technical information
• Device and browser information
• IP addresses and location data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our booking platform
• Process bookings and connect clients with professionals
• Process payments and manage invoices
• Send booking-related notifications via WhatsApp and email
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns to improve our platform
• Ensure security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Professionals: Your booking information (name, phone number, notes) is shared with the professional you book with.
• Payment Processors: Payment data is processed through Xendit and other trusted third-party providers.
• Analytics: We use Google Analytics to understand platform usage in aggregate.
• Legal Requirements: When required by law, court order, or government request.
• Safety and Security: To protect the rights, property, or safety of Jadwell, our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (HTTPS/TLS)
• Secure data storage using Supabase infrastructure
• JWT-based authentication with HttpOnly cookies
• Row Level Security (RLS) policies on the database
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information. We will remove your data within 30 business days.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing of your information.

To exercise these rights, please contact us at meet@jadwell.id.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These help us:

• Remember your preferences and settings
• Maintain authentication and session management
• Analyze website traffic and usage patterns
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

8. Third-Party Services

Our platform may integrate with third-party services such as payment processors and analytics tools. This privacy policy does not cover the practices of these third parties. We encourage you to review their privacy policies before using their services.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at meet@jadwell.id.